"Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat"
Download the Expert Guide today to better understand how your organization can benefit from proactive chat.
Interactive help technologies, including click to chat and click to call, have quickly proven their business value. A recent report by Internet Retailer points out that 10% to 15% of e-commerce browsers will buy if they engage in online chat versus 2% who do not. Further, proactive chat has been proven to increase conversion rates by as much as 20% versus purely reactive sales interactions. This best practices guide examines requirements for success and looks at how a major financial services company uses eStara Click to Chat to simultaneously drive higher revenue and reduce service costs.